1. Business Information

This website is operated by Secret Saheli.

For any queries, you may contact us at:

Email: support@secretsaheli.com
Phone: +91-97262 75002
Address: 675- Raghuvir scarlett, Near Salasar Textile market, Parvat Gam, Magob, Surat 395010

2. Eligibility

By accessing or using this website, you confirm that:

You are at least 18 years of age
You are legally capable of entering into a binding contract under Indian law

We reserve the right to refuse service to anyone who does not meet these criteria.

3. Nature of Products

All products listed on Secret Saheli are sold strictly as:

Personal wellness and body massaging devices

We do not market, promote, or sell products in any manner that is explicit, obscene, or in violation of Indian decency laws.

Our platform operates in compliance with applicable laws including the Information Technology Act, 2000 and the Consumer Protection Act, 2019.

4. Product Use Disclaimer

Products are intended for relaxation, stress relief, and general wellness purposes only
Not a medical device
Not intended to diagnose, treat, or cure any condition

Users agree to use products responsibly and as per instructions provided.

5. Account & User Conduct

You agree not to:

Use this website for unlawful purposes
Submit false or misleading information
Engage in fraudulent activities (including false claims, COD abuse)
Attempt to harm or disrupt the website

We reserve the right to suspend or terminate access for violations.

6. Pricing & Payments

All prices are listed in INR (₹)
Prices may change without prior notice
Payments are processed via secure third-party gateways (e.g., Razorpay, Stripe)

Cash on Delivery (COD)

COD may be restricted based on user history
Repeated order refusals may result in COD being disabled

7. Orders, Acceptance & Cancellation

We reserve the right to refuse or cancel any order at our discretion
Orders can be cancelled only before dispatch
Once shipped, orders cannot be cancelled

8. Shipping & Delivery

We ship across India
Delivery timelines are estimates and may vary
We are not liable for delays caused by external factors

All orders are shipped in discreet, unbranded packaging to protect privacy.

9. Returns, Refunds & Replacements

Due to hygiene-sensitive nature:

No returns on opened or used products
Replacement allowed only for:
- Damaged products
- Incorrect items delivered

Mandatory Requirement:

Unboxing video required within 48 hours of delivery

Refunds are issued only if replacement is not possible.

10. Privacy & Data Protection

We collect and process personal data in accordance with our Privacy Policy.

We do not sell or rent user data
Data is shared only with:
- Payment gateways
- Logistics partners
- Legal authorities (if required)

We follow reasonable security practices under the Information Technology Act, 2000.

11. Discreet Service Commitment

Secret Saheli ensures:

Plain, unbranded packaging
Neutral billing descriptors
Confidential handling of customer data

12. Intellectual Property

All content on this website (logos, text, images, design) is the property of Secret Saheli.

Unauthorized use, reproduction, or distribution is strictly prohibited.

13. Limitation of Liability

Secret Saheli shall not be liable for:

Misuse or improper use of products
Indirect or consequential damages
Delays caused by third-party services

All products are used at the customer’s own risk.

14. Indemnification

You agree to indemnify and hold harmless Secret Saheli from any claims arising due to:

Your misuse of products
Violation of these Terms
Breach of applicable laws

15. Disclaimer

Secret Saheli strictly maintains a no-explicit-content policy.

We do not:

Promote adult or obscene content
Use explicit visuals or descriptions
Violate advertising or platform policies (Meta, Google, Shopify)

All products are positioned under wellness and self-care category only.

16. Age Restriction

This website is intended strictly for:

Users aged 18 years and above

We reserve the right to refuse service if this condition is not met.

17. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in:

Surat, Gujarat, India

18. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Continued use of the website constitutes acceptance of the revised Terms.

19. Contact Us

For any concerns regarding these Terms:

Email: support@secretsaheli.com
Phone: +91-97262 75002
Address: 675- Raghuvir scarlett, Near Salasar Textile market, Parvat Gam, Magob, Surat 395010

Final Compliance Note

By using this website, you confirm that:

You are 18+
You understand products are for wellness use only
You agree to all policies including shipping, returns, and privacy